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Updated 19:53 IST, January 24th 2025

Ola Denies Differential Pricing Based On Mobile Operating System, Tells CCPA

As a result, Ola and Uber had both received notices from India's Central Consumer Protection Authority (CCPA) on Thursday.

Reported by: Business Desk
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BREAKING: Uber, Ola Get Notices From Consumer Ministry Over Reports Of Different Prices
Uber, Ola Get Notices From Consumer Ministry Over Reports Of Different Prices | Image: X

Cab-hailing platforms Ola and Uber have responded to the allegations of fare discrepancies based on the type of mobile phone used and have responded firmly denying said allegations on Friday.

What Is The Controversy?

These platforms have become the hot topic for discussion lately as they have been charged unanimously with the allegations that depending on the type of phone used the fares differ for an Android and iOS user.

As a result, Ola and Uber had both received notices from India's Central Consumer Protection Authority (CCPA) on Thursday.

This action was directed by the Consumer Affairs Minister Pralhad Joshi and was followed by several media reports and consumer complaints alleging pricing disparities between Android and iOS users.

"As a follow-up to the earlier observation of apparent #DifferentialPricing based on the different models of mobiles (#iPhones/ #Android) being used, Department of Consumer Affairs through the CCPA, has issued notices to major cab aggregators #Ola and #Uber, seeking their responses. @jagograhakjago," the Minister posted on X.

An Ola spokesperson had earlier denied these allegations and said that the company maintains uniform pricing structure for all customers.

Later, as a response to the CCPA statement, Uber had also released a statement saying, "We do not set prices based on a rider's phone manufacturer. We look forward to working with the Central Consumer Protection Authority to clear up any misunderstanding."

Many are now questioning the ethics and legal implications behind such pricing models but both the companies have categorically denied engaging in differential pricing.

Published 19:53 IST, January 24th 2025